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CANCEL AN APPOINTMENT

At Totally Polished, we strive to provide an excellent experience for all our clients. We understand that life happens, and sometimes you may need to cancel or reschedule your appointment. To ensure the process is as smooth as possible, please read through the following options for cancelling your appointment.

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Please Note

We do not accept cancellations via email or social media messages, as these are not monitored frequently. Please use the Fresha app or call the salon directly.

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Cancelling Online via the Fresha Booking App

You can easily cancel your appointment online through the Fresha booking app. To do so, please use the same email address and password that you used when booking your appointment. Simply refer to your email confirmation from the day you booked for the relevant details.

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  • You can cancel your appointment up to 48 hours before your scheduled time.

  • After 48 hours, the system will not allow you to cancel, as it falls within our cancellation policy.

  • If you need to cancel within the 48-hour window, please contact us directly via phonecall.

Cancelling by Phone

If you prefer to cancel by phone, you can call the salon directly on 01937 833881. If we're with clients and unable to answer, please leave a voicemail with your name, phone number, and the details of the appointment you'd like to cancel. We will get back to you as soon as possible.

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  • Cancellations with less than 48 hours’ notice will incur a cancellation fee as stated in our salon policy.

  • We do not accept cancellations via email or social media messages, as these are not monitored frequently. Please use the booking system or call the salon directly.

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Our Cancellation Policy

Our cancellation policy is in place to protect the salon, ensuring that we can offer the best possible service to all clients. Please note that this policy applies to all bookings at Totally Polished.

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If you need to reschedule your appointment, you can do so by following the same process outlined above. However, please be aware that a cancellation fee will still apply for last-minute cancellations, as stated in our policy.​

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When you book an appointment with us, you are agreeing to our booking and cancellation policy. We kindly ask that you respect this policy to ensure clarity, fairness, and stability for all our clients.

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Thank you for your understanding, and we look forward to welcoming you to Totally Polished soon!

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